Shipping policy

Last updated: 13 July 2026

This Shipping Policy explains how Hanlun Material and Logistics B.V. (trading as Whispering Woods) processes, dispatches, and ships orders placed on whisperingwoodsstudio.com. Every display is made and packed in our family workshop in Hangzhou, China, and ships to you directly from our studio.

1. Company information

Whispering Woods is a registered trade name of

Hanlun Material and Logistics B.V.

Cort van der Lindenstraat 7, 2288 EV Rijswijk, The Netherlands

KVK: 63510170

Email: info@whisperingwoods.store · Phone: +31 (0)70 406 9318

2. Prices include all duties and taxes

The price you pay at checkout is the full and final price. All orders ship Delivered Duty Paid (DDP): import duties, VAT, GST, and any other applicable taxes are included in, or collected at, checkout. Your parcel arrives with nothing to pay on delivery — no customs bills, no carrier collection fees, no surprises.

3. Order processing

Everything you can order on our site is in stock. Non-custom orders are dispatched the next business day.

Custom-made or personalized items typically dispatch within 2–3 business days; where a piece needs longer, this is stated on the product page or confirmed with you by email before we begin.

Orders are processed on business days only; orders placed on weekends or public holidays are processed the next business day.

4. Shipping options & delivery times

Option	Delivery estimate*	Cost
Standard Shipping Tracked, worldwide	5–9 business days after dispatch	Free over: USD 25 (US) · GBP 19 (UK) · CAD 35 (CA) · AUD 35 (AU). Below these thresholds, and for other destinations, the rate is shown at checkout before payment.
Expedited Shipping Typically via FedEx, depending on destination and service availability	3–5 business days after dispatch	Shown at checkout before payment

*Delivery times are estimates, not guarantees. Delays can occasionally occur due to customs clearance, weather, carrier disruptions, peak seasons, or other circumstances beyond our reasonable control.

5. Shipping confirmation & tracking

You'll receive a shipping confirmation email with a tracking link the moment your order is dispatched.

6. Shipping address

Please make sure the shipping address entered at checkout is complete and accurate. If a parcel is returned to us because of an incorrect or incomplete address provided at checkout, additional reshipping charges may apply.

7. Damaged parcels & lost shipments

If your order arrives damaged, email info@whisperingwoods.store within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a free replacement or issue a full refund — whichever you prefer — and you won't need to ship anything back.

If your tracking stops moving or a parcel is confirmed lost in transit, contact us and we'll reship or refund in full.

Changed your mind about an order? Returns are covered separately in our Returns & Refunds Policy.