Privacy policy
PRIVACY POLICY
Last updated: 27 May 2026
Whispering Woods B.V. operates whisperingwoodsstudio.com and provides related products and services through this website. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise interact with us.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Company Information
Whispering Woods B.V.
Cort van der Lindenstraat 7
2288 EV Rijswijk
The Netherlands
Email: info@whisperingwoods.store
Phone: +31 (0)70 406 9318
KvK: 63510170
VAT: NL855267537B01
For the purposes of applicable data protection laws, Whispering Woods B.V. is the data controller of your personal information.
Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with our website and services:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as the products you purchase, payment confirmation, shipping details, returns, refunds, and order history.
Account information, if you create an account on our website.
Communications, including messages you send to us by email, contact form, or customer support.
Device and usage information, such as your IP address, browser type, device type, pages visited, and how you interact with our website.
Marketing preferences, such as whether you have subscribed to our newsletter or agreed to receive promotional emails.
How We Collect Information
We collect personal information in the following ways:
Directly from you when you place an order, contact us, subscribe to our newsletter, create an account, or otherwise provide information to us.
Automatically through cookies and similar technologies when you browse or use our website.
From service providers and partners who help us operate our store, process payments, provide shipping, analyze website performance, and support customer service.
How We Use Your Personal Information
We use your personal information to:
Process and fulfill your orders.
Arrange shipping and delivery.
Communicate with you about your orders, returns, refunds, or customer service requests.
Provide customer support.
Improve our website, products, and services.
Prevent fraud, misuse, and unauthorized activity.
Comply with legal, tax, accounting, and regulatory obligations.
Send marketing communications where permitted by law or where you have consented.
Legal Bases for Processing
Where required by applicable data protection law, we process your personal information based on one or more of the following legal bases:
Performance of a contract, where processing is necessary to process your order, arrange delivery, handle returns, or provide customer service.
Legal obligation, where processing is necessary to comply with tax, accounting, consumer protection, or other legal requirements.
Consent, where you have agreed to receive marketing communications or where consent is required for certain cookies or similar technologies.
Legitimate interests, where processing is necessary to improve our website, prevent fraud, protect our business, provide customer support, and operate our services, provided that your rights and interests do not override those interests.
Payments
Payments are processed securely through Shopify and supported payment providers. We do not store your full payment card details on our own servers.
Sharing of Personal Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
Shopify and related ecommerce service providers.
Payment processors.
Shipping, logistics, and fulfillment providers.
IT, analytics, advertising, and customer support providers.
Email marketing providers, where you have subscribed to marketing communications or where permitted by law.
Professional advisers, legal authorities, or regulatory bodies where required by law.
We may also share information where necessary to protect our rights, prevent fraud, enforce our policies, or comply with a legal obligation.
Shopify
Our store is hosted by Shopify, which enables us to operate our ecommerce website and provide services to you. Information you submit through our website may be processed by Shopify in accordance with Shopify’s own privacy practices.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, and improve the shopping experience.
Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, performance, personalization, or marketing, where permitted by law.
For more information, please see our Cookie Policy.
Analytics, Advertising, and Marketing Partners
Where permitted by law, we may use analytics, advertising, and marketing tools to understand website performance, measure advertising effectiveness, personalize content, and send marketing communications.
These tools may include services provided by platforms such as Google, Meta, Shopify, and email marketing providers, depending on the tools active on our website.
Where required, these tools are used only with your consent, and you may manage or withdraw consent through our cookie settings or by contacting us.
Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing, we may send you promotional emails.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@whisperingwoods.store.
Even if you opt out of marketing communications, we may still send you non-promotional messages relating to your orders, account, or customer service requests.
Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill orders, manage disputes, comply with legal obligations, and enforce our agreements.
The exact retention period may vary depending on the type of information, the reason for collection, and any legal, tax, accounting, or regulatory requirements that apply.
Your Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a portable format.
To exercise any of these rights, please contact us at info@whisperingwoods.store.
We may need to verify your identity before processing your request.
Response Time and Complaints
We will respond to privacy rights requests within the timeframe required by applicable law.
If you are located in the European Union or European Economic Area and believe that we have not handled your personal information properly, you may have the right to lodge a complaint with your local data protection authority.
In the Netherlands, the relevant authority is the Autoriteit Persoonsgegevens.
International Transfers
Because we operate internationally and use service providers in different countries, your personal information may be transferred to, stored, or processed outside your country of residence.
Where required by applicable law, we take appropriate steps to ensure that such transfers are protected by suitable safeguards.
Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children where prohibited by law.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
Security
We use reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
The updated version will be posted on this page with the revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy, your personal information, or your rights, please contact us:
Whispering Woods B.V.
Email: info@whisperingwoods.store
Phone: +31 (0)70 406 9318
Address: Cort van der Lindenstraat 7, 2288 EV Rijswijk, The Netherlands